Welcome

Dear customer,

Woody Ellen is a one woman business, each delivery is carefully packed and shipped. The shipments expired very smoothly. If this is not the case, than this is an exception. Rarely the production has been delayed. Each customer will be notified immediately. Usually this solved in 1 to 2 weeks.

Payments

Payment
I accept paypal and all major credit cards through direct checkout.

Shipping

Shipping
Once payment is received, ready to ship items will be shipped within 2-7 business days. If you need it fast, please email me and I will do my best to expedite your order.

Orders are packed carefully to assure a safe delivery. I ship Belgian Priority Mail.

Insurance is NOT included except where noted. If you would like to add insurance please email before purchase or write in the comment section at checkout and I will e-mail you with a revised invoice. Seller will not be responsible for damages or lost items during the delivery process.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 6 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

Refunds and Exchanges
I take great care and pride in every item I make. If you are unhappy with your purchase, please email me within 3 days to discuss. (Shipping costs are not refundable.)